This document, our rules, policies and the other documents referenced make up our Terms and Conditions (“Terms”). The Terms are a legally binding contract between you and us. Please read them carefully.


We may amend the Terms at any time by posting a revised version on our site. The revised version will be effective at the time we post it. 


You are granted a non-exclusive, limited and revocable license to access the site and use its functionality on the condition that: 

(a) You are over the age of 18; 

(b) You only use the site for lawful purposes; 

(c) You do not engage in any improper, indecent or offensive behavior while using the site; and 

(d) You are not breaking any law in your relevant jurisdiction by accessing this site. 


4.1 We offer different Program Options, each with varying scope of services and fees. You must select your desired Program Option from the available list.   

4.2 Concierge Program Options may change from time to time, and you will receive at least thirty (30) days’ advance notice of such changes. However, you are entitled to the full scope of your Concierge Program Option as it existed as of the effective date of a specific Concierge Term for the duration of such Concierge Term. For any subsequent Renewal Term, you may accept the revised Concierge Options or reject such and terminate your Concierge Program.

4.3 You may pay your Concierge Fee in a single sum or make periodic payments per a monthly Fee Payment Schedule. The initial payment must be made before your Concierge Program commences. Once paid, your Concierge Fee is non-refundable.


5.1 We offer direct health service and not health insurance. We do not participate with or bill commercial health insurance plans or health care programs. 

5.2 This terms and conditions is not health insurance and does not meet any individual health insurance mandate that may be required by law. 

5.3 You are solely responsible for payment of all fees for our health services. If you do have health insurance, your insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. We take no responsibility to understand or be bound by the terms and conditions of such insurance. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased.


6.1 In order to participate, your Concierge Program Fee payments will be charged to your credit card on a recurring basis. You hereby agree to allow us to securely store your credit / debit card information (the “Payment Method”). You authorize the Payment Method to be used automatically for your payment responsibilities to us. If a credit card account is being used for a transaction, we may obtain preapproval for an amount up to the amount of the payment. If you want to designate a different payment method or if there is a change in your Payment Method information, you can change the information with us. This may temporarily delay your ability to make online payments while we verify the new payment information. You represent and warrant that: (1) any credit / debit card information you supply is true, correct and complete, (2) charges you incur will be honored by your credit/debit card company, (3) you will pay the charges incurred in the amounts posted, including any applicable taxes, and (4) you are the person in whose name the credit / debit card was issued and are authorized to make a purchase or other transaction with the relevant credit / debit card and information. You agree and authorize the Payment Method to be billed automatically in accordance with the Concierge Program Fee Payment Schedule in an amount equal to the Concierge Program Fee in effect for your Concierge Program Term.

6.2 If we are unable to secure funds from your debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by you when submitting electronic payment, we may undertake further collection action, including application of fees to the extent permitted by law.


We will maintain a record of the services they provide you, and will maintain the confidentiality of your medical information in accordance with applicable law.


8.1 Certain information available via our site may include materials from third-parties.

8.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.


9.1 Occasionally there may be information on our site or content that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, if any information on the website is inaccurate.

9.2 We undertake no obligation to update, amend or clarify information on the site, except as required by law. 


In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or local rules and regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the site or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the site. We reserve the right to terminate your use of the site or any related website for violating any of the prohibited uses.


11.1 We do not guarantee, represent or warrant that your use of our site will be uninterrupted, timely, secure or error-free.

11.2 We do not warrant that the results that may be obtained from the use of the site will be accurate or reliable.

11.3 You expressly agree that your use of, or inability to use, the site is at your sole risk. 


You agree to indemnify, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us.